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Test and Trace Support Payments

If you have been contacted by NHS Test and Trace and have been told to self-isolate, you may be entitled to financial support.

If you meet all of the following eligibility criteria, you are entitled to a Test and Trace Support Payment of £500.

The 'main' Test and Trace Support Payment is for people who live in England and:

  • have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because they have tested positive for COVID-19; or
  • have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because they have been identified as a close contact of someone who has tested positive, and are not exempt from isolation (see below) and
    • have responded to message from NHS Test and Trace and have provided any legally required information, such as details of their close contacts;
    • are employed or self-employed;
    • are unable to work from home and will lose income as a result of self-isolating; and
    • are currently receiving, or are the partner in the same household as someone who is receiving, at least one of the following benefits:
      • Universal Credit
      • Working Tax Credit
      • income-based Employment and Support Allowance
      • income-based Jobseeker's Allowance
      • Income Support
      • Housing Benefit
      • Pension Credit

Please note, if you are not in receipt of one of these benefits you may still qualify for a payment from our discretionary fund. You can apply for this using the same form and by selecting "none" to qualifying benefits. However, you must demonstrate that the reduction in your earnings will cause you financial hardship. Please see our discretionary scheme policy below for more details.


What does "Exempt from Isolation" mean?

By being exempt from isolation we mean:

  • You are fully vaccinated
  • You are below the age of 18 years and 6 months
  • You have taken part in or are currently part of an approved COVID-19 trial
  • You are not able to get vaccinated for medical reasons

What if I need to take time off work to look after a child or young person?

A parent or guardian of a child or young person who is required to self-isolate may be eligible for a 'main' payment if they live in England and meet the following criteria (even if they are fully vaccinated):

  • they are the parent or guardian of a child or young person in the same household who is self-isolating and need to take time off work to care for them;
  • they are unable to work from home and will lose income;
  • there isn't another parent or guardian in the property able to look after the child or young person.
  • the child or young person has:
    • Tested positive for COVID-19 and is aged 15 or under, or aged 25 or under with an Education, Health and Care (EHC) Plan; OR
    • Is aged 18-25, with an EHC plan and normally attends an education or care setting, who is not exempt from isolation (see above) and has been identified as a close contact of someone with COVID-19 (by NHS Test and Trace, their education or care setting or the NHS Covid-19 app); AND 
  • the parent or guardian meets all the other criteria for a 'main' payment. By this we mean you must have been named as a contact of the child or young person and given your own test and trace ID reference.

How can I claim?

You must claim within 42 days of the start of your isolation period.

The Test and Trace Support Payment scheme will run until 31 March 2022. Applications received after 12 May 2022 will not be accepted. 

This application is for one person only and any further applications within the same household must be made by each individual.

Before You Apply

Please ensure that you have the following information available before starting the application:

  • National Insurance Number
  • Your 8-character NHS Test and Trace Account ID
  • Your bank statement showing your name, account number and sort code. This must match the details supplied on the application form.
  • Your self-employed accounts, if you are self-employed
  • Your last payslip

Apply for a Test and Trace Payment


Where Can I Find Other Help?

For more information about how we may be able to help you through this crisis, please visit our dedicated Residents' Information Page.


Privacy and Personal Data

For information about how we will use the data provided on this application form, please read our Icon for pdf Privacy Notice [545.78KB] (PDF Download)

To read the policies covering the Test and Trace Payment schemes, please download the documents below.

Icon for pdf Standard Scheme Policy [327.49KB]

Icon for pdf Discretionary Scheme [280.37KB]

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