Waste and Recycling

☎ On average, it takes 2 minutes for the Waste Team to answer a call. Most (75%) are answered within 7 minutes.

☎ Most calls take about 8 minutes to complete.

☎ Our busiest times are 9 to 10 a.m. and lunchtime. If you can phone outside these times, you may not have to wait as long.

☎ To contact us using another method, please see our Contact Us page where you can send a message through to the team.

☎ To find out more about call times and how we're tackling this issue, please see Call Centre Information.

How Our Household Collections Work

Find out about the waste we collect, how to sort your recycling for collection, and what happens to it.

You can find the answers to some frequently asked questions about waste and recycling services here.

Information about our paid Garden Waste collection service can be found here. Get your garden waste collected every fortnight.

If your recycling or waste has been missed, tell us about it here.

If you need to contact the waste team about anything else, please use this form.

If you're not sure when your next collection for waste and recycling is, you can check it here.

If you need new sacks or a bin, or if your containers have been damaged or stolen, tell us about it here.

If you need stickers for your recycling boxes, a printed calendar or an information leaflet you can order them here.

Request a large item collection, assisted collection, clinical or sharps collection here.

You can find out how to sort your recycling into the correct boxes and sack here.

Find out how you can recycle more by composting at home, or find out about other services in the area.

Information about fly tipping including what to do if you find one and how to report it.

Use this form to report an issue with one of our recycling banks

You can find information about hazardous waste, asbestos and licensed waste carriers here.