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☎ Calls to our Planning Team

☎ On average, calls to the Planning team are answered within 2 minutes, and most (75%) are answered within 7 minutes.

☎ Our busiest times are 9 to 10 a.m. and lunchtimes. If you can phone outside these times, you may not have to wait as long.

☎ To contact us using another method, please see our Contact Us page where you can send a message through to the team.

☎ To find out more about call times and how we're tackling this issue, please see Call Centre Information.

☎ If you are reporting ongoing unauthorised works to a protected tree outside of normal office hours, please call our Out of Hours Team on 0800 169 4217.

Planning Customer Charter

Information about our Planning Customer Charter and our commitments to our customers.

Ask a Planning Question

If you have a question for our Planning Team, you can ask it here.

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