Garden Waste Payments

We are aware that some attempts to subscribe or renew a subscription for the garden waste service are failing. In the event that you are not able to complete the sign-up or renewal process, please try the following:

  • Check whether you have any pop-up or ad blockers active on your web browser, and temporarily disable them to allow the payment window to open
  • Ensure the web browser you are using is up to date, and try another browser if you have experienced repeat failures.
  • If you have tried the above and you are still not able to complete the payment, please call our Customer Service Team on 01822 813600 to make your payment over the phone.
Thank you.

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What is the Garden Waste Service and How Does it Work?

The annual subscription service costs £40 per year and one subscription provides four generous, reusable sacks which are collected every fortnight on the same day of the week as your other waste collections. Subscriptions run until 31 March 2021.

Once your garden waste sacks have been delivered, you simply need to fill them and leave them at the usual point on your next scheduled collection day. We have technology inside our vehicles which tells the operators which properties have subscribed to the scheme so no permit is required - just use the supplied green sacks.

Each subscription is for 4 sacks. For new subscribers who have not used the service before, we aim to deliver your sacks within 10 working days.

An annual cost of £40 will apply for fortnightly collections running until 31 March 2021, excluding the 2 weeks beginning 21 and 28 December 2020.

Terms and Conditions apply.

Don't want to subscribe? Please tell us why.


When Does it Start?

If you are a new subscriber, your sacks will be delivered within 10 working days. Collections will begin for this year after 1 April, once you have received your sacks.

For existing subscribers, as long as you have renewed your subscription before 1 April 2020, your service will continue without interruption.


What can I put in my garden waste sack?

Yes, please!

No, thank you!

Grass cuttingsCardboard
Hedge trimmingsFood
Cut flowers and plantsFood packaging
Branches up to 10 cm (4 inches) in diameterHutch sweepings
Weeds, leaves and twigsSoil or rubble

Terms and Conditions

You can read our Terms and Conditions below.

Terms and Conditions


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Frequently Asked Questions

Request a Replacement Garden Waste Sack

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