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Recycling and Waste Service, Where We Are - An Open Letter

25 April 2022

Recycling vehicle on Dartmoor surrounded by fox hounds

Dear Resident,

We are extremely sorry that high numbers of properties are being affected by disruptions to your Recycling and Waste service at the moment.

This is not the high quality of service you quite rightly expect and we are working closely with our contractor FCC to improve things as quickly as we can. High numbers of FCC staff have been absent, which has resulted in some of our rounds being affected.

We completely understand why our residents are frustrated, but it has not been easy for FCC to get agency staff to cover for sickness and they continue to face challenges with recruitment and agency cover.

The FCC crews are working exceptionally hard to minimise the impact on collections and the team have managed to revisit the majority of missed collections the next day. However, if your waste has not been collected within two working days, please take it back in and represent it on your next collection day.

Collections have also been impacted by the recent Bank Holidays; last Saturday 16 April (the Good Friday catch-up) resulted in significant disruption to recycling collections.

Please remember that these are running one day later than normal up until Saturday 23 April.

  • Monday 25 - Friday 29 April - usual service resumes
  • Bank Holiday - Monday 2 May
  • Tuesday 3 - Saturday 7 May - service runs one day later than usual
  • Monday 9 May - usual service resumes

If you do experience a missed collection, please use our website to let us know, that way we can ensure that we and FCC are fully aware of all of our residents' issues.

Thank you for your patience.

Cllr Lynn Daniel

Lead Member for Environment

West Devon Borough Council

 

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