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Council Responds Quickly with Residents' Rebate

25 April 2022

A photograph of the Council offices at Kilworthy Park

3,750 West Devon Residents who pay their council tax by direct debit and are eligible for the Government's £150 Council Tax Energy Rebate have already been paid last week.

The Borough Council is amongst the prompt councils in the United Kingdom to make the first payments of the £150 Council Tax Energy Rebate to those households in Council Tax bands A to D who paid by Direct Debit on 1 April.

To date, the Council have issued 3,750 payments, which was paid to residents' bank accounts last week.

Those who are eligible and have different payment dates for their direct debit throughout April will receive similar payments soon.

For those who do not pay their council tax by Direct Debit, an application form is live on the Council's website and they will begin processing these payments from May.

Despite guidance issued to councils stating that payments should be made by the deadline of 30 September, the Council were aware that their residents needed this rebate as soon as possible. Staff worked promptly to set up systems to pay those already registered by direct debit so they could be paid quickly. Whereas some councils nationwide, have told their residents that they won't receive payment until as late as the September deadline.

West Devon Borough Council's, Cllr Chris Edmonds, Lead Member for Resources and Performance, said: "We're delighted to get this money out of the door as quickly as possible and into the accounts of our residents who need it. Our team are used to reacting quickly now after years of paying out business grants and they do it almost seamlessly.

"The rest of the direct debit rebates will continue to be processed and then in May we will begin to process those who don't pay their council tax by direct debit. We encourage residents to sign up for direct debit for payment, or to use the form on our website to send us their details.

"We know there will be people who are not in Bands A - D but who may still be struggling financially. We'd like to reassure them that we have other ways to help, so please do see what is available on our website if residents need support.

"There are a lot of unscrupulous people out there who will try to take advantage of vulnerable people, so please watch out for scammers who may try to cold call residents to gain access to their bank account details. We stress that we never ask for residents' bank details over the phone, so please never release these. If in any doubt, please contact us directly."

Find out more about the Council Tax Energy Rebate here: www.westdevon.gov.uk/energy-rebate

What other Council Tax help can residents get?

If you are not eligible for the £150 rebate, you may be able to claim support for a Council Tax discount, depending on your circumstances.

You may also be able to claim help through a Council Tax Reduction scheme if you are on a low income or on certain benefits.

You can find out more about what is on offer here: www.westdevon.gov.uk/counciltax

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