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Fuel Poverty

Information about support for households experiencing fuel poverty

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Citizens Advice

Citizens Advice offer a full energy assessment including

  • looking at tariffs,
  • energy discounts,
  • assisting with energy billing/account issues,
  • energy efficiency advice,
  • liaising with RSL landlords with property issues; and
  • signposting for energy efficiency improvements.

See Citizens Advice

Citizens Advice Support

0300 5000 400

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LEAP

LEAP offers a free energy advice service. Our friendly Energy Advisors can:

  • offer simple energy and money saving advice via telephone
  • install free simple energy saving measures such as LED light bulbs and draught-proofing during a LEAP follow up home visit
  • check if you're on the best energy tariff via our dedicated energy switching service
  • arrange a free money advice consultation
  • help you find funding for further energy-saving home improvements.

The eligibility requirements of LEAP are designed to target households that either are already in, or are at risk of falling into fuel poverty. It is open to all types of householders - homeowners, private renters and social housing tenants.

Email LEAP

LEAP website

0800 060 7567

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Devon Communities Together

Devon Communities Together is able to provide support to individuals who are struggling with fuel bills and heating their homes this winter.

The support Devon Communities Together is offering includes:

  • Practical help to dealing with energy suppliers and finding the right tariff
  • Checking eligibility for schemes such as the Priority Service Register and Warm Home Discount
  • Assistance accessing financial support
  • Help to understand the terminology around domestic energy
  • Looking at alternative energy sources/suppliers
  • Improving your energy efficiency
  • Any other questions
Book a free session here

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Tamar Energy Community

Support for people in Fuel Poverty in West Devon

Email Tamar Energy Community

Tamar Energy Community

0800 233 5414

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South Dartmoor Energy

May be able to provide fuel vouchers for households experiencing fuel poverty

Email South Dartmoor Energy

South Dartmoor Energy

0800 112 3044

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Warm Home Discount Scheme

This is a Government scheme that obligates the largest energy suppliers to credit a £140 discount onto the electricity bills of certain low income households.

Recipients of the Guarantee Credit element of Pension Credit will receive a letter by mid-December. This will advise whether the discount will be paid automatically by their energy supplier, or if they need to contact the WHD Helpline. If you need to contact the Helpline, you must do so by 28 February 2022 to confirm their eligibility.

0800 731 0214

Warm Home Discount Scheme

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Cold Weather Payment

Payments to help you pay for extra heating costs when it's very cold.

You'll get a payment each time the temperature drops below a specific temperature for a set period.

You'll only be eligible if you already get:

  • Pension Credit
  • Income Support
  • income-based Jobseeker's Allowance
  • income-related Employment and Support Allowance
  • Universal Credit
Cold Weather Payment

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Winter Fuel Payment

If you were born on or before 26 September 1955 you could get between £100 and £300 to help you pay your heating bills. This is known as a 'Winter Fuel Payment'. You will get your Winter Fuel Payment automatically (you do not need to claim) if you're eligible and either:

  • get the State Pension
  • get another social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit

Email enquiry form

0800 731 0160

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Energy Providers

Grants to help pay off your energy debts

If you're in debt to your energy supplier, you might be able to get a grant from a charitable trust to help pay it off.

The following energy companies offer grants and schemes that are open to anyone - you don't have to be a customer:

  • British Gas Energy Trust

There are also companies who offer grants specifically for their customers:

  • Scottish Power Hardship Fund
  • Ovo Debt and energy assistance
  • E.on Energy Fund
  • EDF Energy Customer Support Fund
  • Bulb Energy Fund

When you apply for a grant, you'll have to provide detailed information about your financial situation in your application. It could take a while to complete, and it might be worth getting help from a friend or family member. You can also talk to an advisor for help to fill in forms.

Before you apply

Charitable trusts like you to show that you have received debt advice before you apply. Debt advice can help you manage your debts and increase your chances of making a successful application.

Citizens Advice Energy

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Priority Services Register

Vulnerable households can also get extra support by signing up to the Priority Services Register, a free service eligible for anyone who

  • is of pensionable age,
  • disabled,
  • has children under 5 years old or
  • relies on medical equipment.

Visit the Western Power website for more details and to register.

Western Power Priority Services Register

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Age Concern

Advice for older people on preparing for winter

AgeUK

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Turn2Us

A national charity providing practical support to people struggling financially

Turn2us

0808 802 2000

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