Closing date: Sunday 8 September 2019

Group: Customer First

Hours: Full time, 37 hours per week

Contract: Apprenticeship

Salary: £8,682 - £13,023 per annum

Location: Totnes, Devon

IMPACT: Band D

Opportunities have arisen for two motivated and enthusiastic Customer Contact Apprentices to join the Customer Contact Team. This is a great chance to gain a Customer Service Level 2 qualification while working for the Customer Service team.

This apprenticeship is an excellent opportunity to gain a wealth of knowledge, experience and training in the world of Customer Services, with support from managers and colleagues from all services.

To be successful you will need to engage with a wide range of customers from across the community through a variety channels, be comfortable working with new and changing technologies, and display a positive and helpful approach to your work.

The right candidates must have an excellent telephone manner with the ability to deliver first class customer service, empathise, advise and offer support to our customers.

Icon for pdf IMPACT Framework [590.28KB]

The IMPACT Behavioural framework has been developed to support South Hams District and West Devon Borough Councils' ambitions for their workforce.

The framework aims to enhance both individual and organisational performance and will be applied in recruitment, performance management and career progression. It defines the behaviours that all colleagues across both councils are expected to consistently demonstrate at work.

To apply for a role, please click on this APPLY NOW external link that will take you to Devon Jobs website to complete the application process.