As we share services between South Hams and West Devon, the following information is for both authorities as a unit.


1. CRM
a) Software: Civica W2 (including Civica APP)
b) Supplier: Civica
c) Current version: 23
d) Hosting: On Premise
e) Contract duration: 1 year (annual contract)
f) Contract purchase/start date: 01/03/2019
g) Contract renewal/expiry date: 29/02/2020
h) Annual cost of support and maintenance: £33,000
i) License: Enterprise License

2. Finance/accounting
a) Software: Civica Financials
b) Supplier: Civica
c) Current version: 17.0
d) Hosting: On Premise
e) Contract duration: 3 years
f) Contract purchase/start date: 01/09/2016
g) Contract renewal/expiry date: 31/08/2019
h) Annual cost of support and maintenance: £52,873
i) License: Enterprise License

3. Payroll
a) Software: Teamspirit
b) Supplier: Teamspirit
c) Current version: 15.2.3
d) Hosting: On Premise
e) Contract duration: 1 year (annual contract)
f) Contract purchase/start date: 03/06/2019
g) Contract renewal/expiry date: 02/06/2020
h) Annual cost of support and maintenance: £13,010.48

4. HR
a) Software: Teamspirit
b) Supplier: Teamspirit
c) Current version: 15.2.3
d) Hosting: On Premise
e) Contract duration: 1 year (annual contract)
f) Contract purchase/start date: 03/06/2019
g) Contract renewal/expiry date: 02/06/2020
h) Annual cost of support and maintenance: £13,010.48

5. Analytics/Business Intelligence software: Northgate reseller/Software Solved
a) Current version: Business Objects/Power BI
b) Hosting: On Premise
c) Contract purchase/start date: October 2018
d) Contract renewal/expiry date: October 2019
e) Annual cost of support and maintenance (last financial year April 2017- March 2018): Part of another application maintenance and support agreement

6. ICT Service Management
a) Software: Sunrise
b) Supplier: Sunrise Software Ltd
c) Contract renewal/expiry date: 18/09/2019
d) Annual cost of support and maintenance: £3411.64
e) Contract review date: We aren't looking to change at this moment


7. Budgeting and forecasting system: We don't really have this (please refer to question 1)

8. Online procurement or EMarketplace system: Bramblehub
 

9. Business Process (BPM) outsourced to a third party supplier?: No
 

10. IT function: In-house


CONTACT DETAILS
Responsible Officer:

Mike Ward, Head of IT Practice, 01803 861234, Mike.Ward@swdevon.gov.uk