As we share services between South Hams and West Devon, the following information is for both authorities as a unit.

1. Contract Type: Maintenance, Managed, Shared

2. Existing Supplier: If there is more than one supplier please split each contract up individually

3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider
NexusOS - £11,500
Netcall - £8,032

4. Number of telephone Users
Approximately 450

5. Hardware Brand: The primary hardware brand of the organisation's telephone system
Skype for Business 2015

6. Application(s) running on PBX/VOIP systems; Applications that run on the actual PBX or VOIP system e.g. Contact Centre, Communication Manager
Skype for Business 2015
Netcall Liberty

7. Telephone System Type: PBX, VOIP, Lync etc
Skype for Business 2015 with a Gamma SIP connection

7.a) Number of lines
SIP - 70 connections

8. Contract Duration: please include any extension periods.
3 years
1 year do UC support (NexusOS)

9. Contract Expiry Date
Gamma - July 2020
Netcall - October 2020
NexusOS - Sep 2020

10. Contract Review Date
Jun 2020 for Gamma/Netcall
Aug 2020 for NexusOS

11. Contract Description: Please provide me with a brief description of the overall service provided under this contract
Gamma - SIP telephony connection
Netcall - Liberty platform hardware and software support
NexusOS - Skype platform UC support and monitoring

12. Go to Market: How were these services procured (please provide me with either the tender notice or the framework reference number).  Please specify if procured through other routes.
3 quotes through supplier chain


1. Network Provider(s)

2. Annual Average Spend
EE - £33000
Gamma - £8500
O2 - £4600

3. Number of Connections for each network provider
EE - 83 devices (voice and data)
Gamma - 164 devices (voice and data)
O2 - 79 devices (data only)

4. Duration of the contract, contract start/expiry date
We purchase new connections as and when needed so we have multiple start dates and end dates for each supplier

5. Contract Review Date
No plans at present


1. Fixed Broadband Provider name

Virgin Media and KCOM

2. Fixed Broadband Renewal Date
Virgin December 2021 - 3 year contract
KCOM June 2021 - 3 year contract

3. Fixed Broadband Annual Average Spend
Virgin £10,188
Kcom £10,080


1. WAN Provider

2. WAN Contract Renewal Date
June 2020 - 3 year contract

3. Contract Description: Please can you provide me with a brief description of the contract
Devon WAN 500Mbs connection between Follaton House and Kilworthy Park

4. The number of sites the WAN covers

5. WAN Annual Average Spend


Responsible Officer:

Shane Carpenter, ICT Senior Specialist, 01803 861234,