Discretionary Housing Payments can help if there is a shortfall between your rent and the housing benefit you receive. The Exceptional Hardship Fund can help if you are struggling to pay your council tax.

Exceptional Hardship Fund payments are there to provide extra financial help for:

  • People receiving Council Tax Reduction but their Support does not cover all of the Council Tax or
  • People no longer receiving Council Tax Reduction due to the April 2019 changes.

We cannot make EHF payments for any Council Tax arrears you owe.

Each case is considered on its own merits and both the financial and personal circumstances of the individual are taken into account, along with any steps that the applicant is taking to address the situation with any shortfall, and maximising what other support  is available to them.

Any award which is granted will be credited to the council tax account.

  1. Council Tax Reduction - Exceptional Hardship Fund

  2. Section 1 - Personal Details
  3. Address lookup
  4. Please provide your last 3 months statements for all bank/building society accounts held as evidence of your outgoings.

  5. Section 2 - Weekly Outgoings
    1. Other (Please Give Details)
    2. Group2
    3. Group2
    4. Group2
    5. Group2
    6. Weekly Outgoings Calculator
  6. Section 3 - Weekly Income
    1. Other (Please Give Details)
    2. GROUP7
    3. GROUP8
    4. GROUP9
    5. GROUP10
    6. GROUP11
    7. GROUP12
    8. GROUP13
    9. GROUP14
    10. Weekly Income Calculator
  7. 1. Why do you need this extra help?
    1. Tell us about your weekly income within the household and the way you spend it.

      • Can you get help towards the shortfall in your housing costs from other members of your family?

      • What sort of contribution are you prepared to make, to meet the shortfall?

      • Tell us about any debts you have and how much they are, including any rent or Council Tax Arrears (provide evidence of any rent arrears).

    2. Based on your budget, what is the most you can afford to pay towards your rent?

      £ a week

      Based on your budget, what is the most you can afford to pay towards your Council Tax bill?

      £ a month

  8. 2. What are your family circumstances?
    1. Tell about any disabilities, health problems, special needs etc. for you or your family. Has your property been adapted to assist with any disability? If you receive DLA or PIP how do you spend this money? (continue on a separate sheet of paper if necessary).

    2. If you own your property and are applying for help with your Council Tax only go straight to Question 6. Declaration

  9. 3. What have you done to help yourself? Have you received any debt advice? What was the outcome of any advice?
    1. Tell us if you have tried to re-negotiate the rent with your landlord, you have looked for cheaper accommodation or signed up with Devon Home Choice. Is there a particular reason why you cannot move, were you aware that your rent would not be met in full when you accepted the tenancy and if so, how you had planned to meet it. Have you sought any debt advise and if so where from?

  10. 4. Is there anything else that you can tell us about your need for a exception hardship payment?
  11. 5. Declaration
    1. Please check that you have completed the form accurately and then read and sign the following declaration.

      I understand all of the following:

      • If I give information that is incorrect or incomplete you may take action against me. This may include court action.

      • You will use the information I have provided to check my claims for Discretionary Housing Payments, Council Tax Reduction / Housing Benefit. You may check some of the information with other council records and with other councils.

      I know that I must let the Benefits Team know about any changes in my circumstances that may affect my claim.

      I declare that the information I have given on this form is correct and complete.

      I give permission to pass on my details to third party agencies for assistance with debt and money advice.

      Please tick to confirm if you agree with the above statement:   


    2. If someone else has helped you complete this form, please give their details here: