Accessibility

Non-compliance with the accessibility regulations.

The content listed below is non-accessible for the following reasons.

We are in the process of replacing many of the forms on our website. All new forms published after September 2020 will meet this standard, and we anticipate that older forms will be replaced by the end of September 2023.

A few of the fields (approximately 3%) on our forms are not identified programmatically. This means that not all of our forms can be completed using auto-complete. This fails WCAG 2.1 success criterion 1.3.5.

We are in the process of replacing many of the forms on our website. All new forms published after September 2020 will meet this standard, and we anticipate that older forms will be replaced by mid 2023.

Some of our interactive forms (approximately 0.3%) are difficult to navigate using a keyboard. For example, because some form controls are missing a 'label' tag. Many of these issues will be fixed as we move to a new platform for our forms.

A few of our interactive forms (for example, Comment on a Planning Application) feature warning text which is styled as red text on a red background. This makes the text difficult to read and fails WCAG 2.1 success criterion 1.4.3. These forms are provided by Civica W360. We have ended our contract with this supplier and are working to convert the forms to a new provider. The completion date for this work is 01 Feb 2023.

These forms also fail to resize adequately when zoomed into 400% or above - the warning text obscures the form text at this size. This fails WCAG 2.1 success criterion 1.4.10. These forms will be removed and replaced by 30 January 2022.

A few of our pages (0.4%) scroll in two dimensions on small screens. This fails WCAG 2.1 success criterion 1.4.10. This issues affects a very small number of pages and a very small number of devices (for example, the iPhone 5 or iPhone SE). The issue can be resolved by the user rotating their device to landscape mode.

Interactive tools and transactions

Some of our forms are built and hosted through third party software and 'skinned' to look like our website. We've assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

You can read the Disproportionate Burden (Third Party Software) Assessment here

We will review this decision periodically, and work with our suppliers and third party software providers to improve accessibility.

Planning Documents

Documents which form part of a planning application or relating to a planning application are usually image-heavy, or scanned images of plans and written letters. Planning documents held by the Council go back to 1947. We have assessed the cost of providing planning information in accessible formats and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

You can read the Disproportionate Burden (Planning Documents) Assessment here.

We will review this decision periodically.

If you require access to planning documents and you have a disability which makes this difficult, please contact our email and we will provide the information in an alternative format.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By April 2022, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. For example, we do not plan to fix the PDFs showing maps of the areas subject to Dog Control Orders. However future documents will be produced in an accessible format.

Where possible, we will endeavour to provide information required in an alternative format.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

It may be possible to provide transcripts of the Council meetings on request.

All other videos on our website will have captions.